Maintenance and work orders.
From fault report to closed work order. With the history of each asset.
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What it often comes down to.
In the words of the people who do the work.
- 01
Faults with the history to hand
Faults, work orders and maintenance are kept apart. The technician does not know what was done last time, and calls the office.
- 02
Shop floor and office on the same page
Technicians, drivers and planners each have their own picture. Information gets lost along the way, and no one knows which version is right.
- 03
Keeping inspections in view
Inspections of installations, equipment and machines are planned in Excel and come back as PDFs. You only find out what is overdue when the inspector arrives.
- 04
Equipment hire runs through separate systems
Hire, transport, inspections, damage and invoices each sit in a different system. Information gets lost in between, and revenue with it.
What it does.
The system proposes. A person decides.
- Report a fault, then plan and assign the work order.
- The technician sees history, drawings and parts on their phone.
- Sign off with photos and hours, ready for invoicing straight away.
- What the system does
- Finds similar faults and how they were fixed.
- A person decides
- The work planner plans, the technician signs off.
What it looks like.
From fault report to closed work order. With the history of every asset.
Demo company
- Work orders
- Assets
- Breakdowns
- Parts
- History
Demo company › Work orders
- Open
- Today
- Preventive
- Closed
- Open work orders
- 23
- Breakdowns today
- 4
- Waiting for a person
- 2
Line 3 had the same vibration in March: bearing replaced, 2.5 hours. The bearing is in stock.The work planner schedules, the technician closes out.
ScheduleAdjustLine 3 had the same vibration in March: bearing replaced, 2.5 hours. The bearing is in stock.The work planner schedules, the technician closes out.
ScheduleAdjustExample. Demo company; names and figures are fictitious.
Where it applies.
In these sectors, and how it works there now.
| Sector and process | How it works now | What could be better |
|---|---|---|
| Maritime & offshoreMaintenance and surveys | Now: The PMS plans maintenance per component; class and flag state check during surveys. | What could be better: Clearing an open condition of class before it blocks trading, with the history in one place. |
| Construction & infrastructureEquipment and hire | Now: Availability, transport, check-in, damage and invoicing by the day or the hour. | What could be better: Equipment, hours and inspections in one place, so nothing lapses or gets missed. |
| Installation & maintenanceFrom job sheet to invoice | Now: The engineer fills in the job sheet on paper or in an app: hours, materials, photos, signature. Then it is retyped for the invoice. | What could be better: Invoices without weeks of delay, with all materials and extra work on them. |
| Installation & maintenanceBreakdown service | Now: A fault comes in by phone, portal or building management system. The planner assesses the urgency and sends an engineer. | What could be better: Response time and first-time fix that do not depend on who happens to be available. |
| Installation & maintenanceMaintenance contract and SLA | Now: Annual contracts per site with response times, preventive service visits and a monthly report. | What could be better: SLA deadlines and indexation you no longer track by hand. |
| Installation & maintenanceInspections | Now: NEN 3140, fire alarm, F-gas and lifts: measuring, reporting and following up remedial items. | What could be better: Reports you do not retype, and remedial items that always become an order. |
Compliance you can prove.
Rules this process helps with, and what they ask.
| Rule | What it is | What it asks |
|---|---|---|
| NEN 3140 and SCIOSInstallation & maintenance | Periodic inspection of electrical installations, often required by the insurer. | Inspection planned for each asset, with report and repairs followed up. |
Show us one process that could be lighter.
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