Customer and supplier portal.
Customers and suppliers look things up themselves. The phone goes quieter.
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What it often comes down to.
In the words of the people who do the work.
- 01
The phone never stops
Customers and contractors keep calling to ask how things stand. Every call takes someone away from their work.
- 02
Retyping takes hours
Orders, invoices and freight documents arrive as PDFs or emails. Someone retypes them by hand. That takes hours and leads to errors.
What it does.
The system proposes. A person decides.
- Customers see the status of their order, sample or project.
- Suppliers submit documents and certificates themselves.
- Questions and messages sit with the order, not in the inbox.
- What the system does
- Answers routine status questions from the data available, with the source shown.
- A person decides
- You decide who sees what.
What it looks like.
Customers see for themselves where their shipment is. Routine questions get an answer with the source attached; the rest goes to the planner.
Demo company
- Queries
- Shipments
- Customers
- Delivery notes
- Access
Demo company › Status queries
- Today
- Answered
- For the planner
- All
- Queries today
- 57
- Answered with source
- 49
- For the planner
- 2
The Ghent customer asks whether the load will be unloaded before 10:00. The on-board computer puts the lorry at the unloading address at 09:40.The planner decides what the customer is told.
Send replyAdjustThe Ghent customer asks whether the load will be unloaded before 10:00. The on-board computer puts the lorry at the unloading address at 09:40.The planner decides what the customer is told.
Send replyAdjustExample. Demo company; names and figures are fictitious.
Where it applies.
In these sectors, and how it works there now.
| Sector and process | How it works now | What could be better |
|---|---|---|
| Maritime & offshorePort call and agency | Now: Agent, terminal, pilot and towage each have their own ETA. PDA beforehand, FDA afterwards. | What could be better: PDA and FDA that match, and one schedule for every party. |
| Logistics & transportStatus queries | Now: Customers call and email to ask where their shipment is. | What could be better: Customers who see their status themselves, so the planner can keep working. |
| Trade & commoditiesOrder entry | Now: Quotes and orders arrive by email, PDF, photo or phone and are entered by hand. | What could be better: Items and customer prices matched to the order faster and without errors. |
| Agri & foodAuction and Floriday | Now: Buyers and exporters work with the auction clock, clock pre-sales (KVV) and direct trade through Floriday. | What could be better: The 2026 switch with integrations, profiles and limits in order. |
Compliance you can prove.
Rules this process helps with, and what they ask.
| Rule | What it is | What it asks |
|---|---|---|
| eFTI and eCMRLogistics & transport | Digital freight information: authorities must accept it from around July 2027. | Freight data recorded once, digitally. |
Show us one process that could be lighter.
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